Norwegian Speaking Emergencie Roadside assistance service - Remote in Greece

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Requirements:

• Fluency in Norwegian (spoken and written) is essential.
• Exceptional communication skills with a strong customer-centric approach.
• Experience in customer service or emergency response roles is highly valued.
• Strong problem-solving abilities and a calm demeanor during emergencies.
• Ability to work independently in a remote setting with minimal supervision.
• Flexibility to work various shifts, including nights and weekends, as needed.
• Comfortable using digital tools and software for communication and documentation.

Responsibilities:

• Handle emergency roadside assistance requests from Norwegian-speaking customers.
• Provide timely, accurate information and support to clients in crisis situations.
• Collaborate with local mechanics and service providers to arrange assistance.
• Keep detailed records of all interactions and resolutions in the company system.
• Maintain professionalism and composure while handling high-pressure calls.
• Contribute to team efforts in enhancing service quality and customer experience.