IT Field Technician I

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Requirements:

• A minimum of 2+ years IT experience in a relevant position.
• Knowledge of workstation deployment and PC applications desired.
• Experience with high travel volume, including navigating flights and airports.
• Experience installing and troubleshooting wireless access points.
• Knowledge of conference room solutions and IT infrastructure.
• Familiarity with routers, switches, firewalls, and network devices.
• Excellent troubleshooting and problem-solving skills.
• Understanding of TCP/IP, DNS, DHCP, and VPNs.
• Certifications like MCSE/MCSA/MCP, A+, and/or Network+ are desirable.
• Excellent time management skills and ability to work in a flexible environment.

Responsibilities:

• Travel 75% or more of the time to client sites to execute specific project requests.
• Provide excellent customer service and IT support during field visits.
• Disperse and install equipment using best practices for cable management.
• Diagnose errors and technical problems and provide proper solutions.
• Create detailed reports on technical issues and validate equipment functionality.
• Work with Project Manager and senior engineers to execute projects based on priorities.
• Notify management of ongoing issues impacting users and document client issues.
• Create documentation as needed.