ApplyCustomer Support Specialist, Germany
Posted about 2 months agoViewed
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💎 Seniority level: Entry, 1-2 years
📍 Location: Germany, Australia, UK, Japan, Philippines
🔍 Industry: Digital healthcare
🏢 Company: Careers at Eucalyptus
🗣️ Languages: German, English
⏳ Experience: 1-2 years
🪄 Skills: Communication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceAttention to detailOrganizational skillsTime ManagementWritten communicationMultitaskingDocumentationComputer skillsCustomer support
Requirements:
- 1-2 years of experience in customer support, hospitality, sales, or other customer-facing roles.
- Fluent in German and at least B2 level in English.
- Strong written and verbal communication skills.
- Naturally empathetic and reliable with problem-solving abilities.
- Experience with computers or CX software, particularly Google Suite and Zendesk is a plus.
- Capacity to thrive in a fast-paced environment with a proactive attitude.
- Ability to learn quickly and work independently.
Responsibilities:
- Onboarding new patients to the platform.
- Proactively resolving patient support tickets.
- Managing consultation flows via the platform.
- Collaborating with pharmacy, nurses, and prescribers to ensure timely order delivery.
- Collecting and sharing patient feedback to improve services.
- Supporting documentation and process maintenance.
- Managing the Facebook community, including member approval and posts.
- Adapting to changing needs and taking on ad-hoc tasks.
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