Support Agent - Remote

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Requirements:

• Strong troubleshooting skills across multiple systems and platforms.
• Technical experience with tools like JavaScript, Python, Stripe, and APIs.
• Exceptional written communication skills for creating clear and effective support content.
• A proactive approach to problem-solving, with the ability to independently investigate issues.

Responsibilities:

• Handle customer inquiries spanning from basic troubleshooting to complex technical issues.
• Collaborate with individual users, developers, and enterprise clients to resolve issues and optimize their use of our platforms.
• Create and maintain tutorials, FAQs, and documentation to empower users and scale support solutions.
• Dive deep into debugging and troubleshooting using tools like Auth0, Stripe, and our proprietary platforms.
• Contribute to improving our support workflows and building self-service resources.