CX Program Manager

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Requirements:

• 5+ years of project management experience in a SaaS or technology environment.
• Strong project management skills with a track record of achieving outcomes.
• Solid understanding of Customer Success, Professional Services, and Support functions.
• Excellent written and verbal communication skills.
• Proficiency in project management tools such as Asana, Jira, or Smartsheet.
• Advanced analytical skills with knowledge of Excel or similar tools.
• Demonstrated ability to prioritize competing demands.
• High attention to detail and exceptional organizational skills.
• Collaborative team-oriented mindset focused on continuous improvement.
• Bachelor's degree in Business Administration, Marketing, Economics, Business Information Systems, or related fields.

Responsibilities:

• Plan, execute, and manage internal projects from initiation to completion.
• Collaborate with Customer Success, Sales, Product, and Operations teams.
• Identify and implement process improvement solutions.
• Develop metrics and reporting systems for project tracking.
• Identify risks and create mitigation strategies.
• Maintain detailed project documentation.
• Drive change management efforts for new initiatives.
• Manage key communications for the CX team.