Customer Service Representative - Bangladesh (Non-IT, Remote)

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Requirements:

• Experience in a Customer Service role.
• Flair communication skills in English, both spoken and written is a MUST.
• Expert level computer experience with documents, sheets and web applications is a MUST.
• Excellent problem-solving skills.
• Detail-oriented, highly organized, dependable, and able to multi-task.
• Self-starter with superior time management skills.
• Excellent customer service skills with US or UK consumers.
• Must demonstrate clear phone call voice quality and clear HD video quality.
• Dedicated home office space.
• Strong work ethics and a professional attitude.

Responsibilities:

• Schedule and coordinate day to day activities of healthcare workers.
• Screen and hire caregivers.
• Communicate regularly with field staff and develop relationships.
• Staff client shifts by matching caregivers with clients.
• Build rapport with US-based team members.
• Manage the service delivery platform to meet company standards.
• Answer phone calls and provide excellent customer service.
• Prepare staffing reports.
• Support payroll functions and provide HR support.