Senior Technical Support Engineer - Cybersecurity SaaS

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Requirements:

• Bachelor's or Master's degree in Computer Science, Engineering, or related field, or equivalent work experience.
• Minimum of 5 years of experience in software engineering or a technical support role.
• Solid background in software development is essential.
• Proficiency in backend and frontend technologies such as Python, JavaScript, HTML, CSS.
• Experience with security principles and fraud detection techniques.
• Excellent problem-solving skills and communication skills.
• Self-motivated and proactive.
• Familiarity with ticketing systems and support tools.

Responsibilities:

• Leverage software engineering expertise to resolve complex technical issues.
• Provide high-level technical support to enterprise customers.
• Collaborate with Engineering, Product, and Security teams for issue resolution.
• Apply knowledge of security, bot management, and fraud prevention.
• Mentor and support other Support Engineers.
• Develop and improve support processes and tools.