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Customer Success Specialist (Remote- US Based)

Posted about 2 months agoViewed

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💎 Seniority level: Junior, 2 years

📍 Location: US

💸 Salary: 50000 - 55000 USD per year

🏢 Company: Togetherwork Internal

⏳ Experience: 2 years

🪄 Skills: Data AnalysisCommunication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceAttention to detailOrganizational skillsTime ManagementWritten communication

Requirements:
  • Bachelor's degree or equivalent experience in a related field.
  • 2 years of experience in customer success, support, implementations, or account management roles.
  • Strong communication and problem-solving skills.
  • Ability to work collaboratively with cross-functional teams.
  • Familiarity with data analysis and reporting tools.
  • Experience with HubSpot and Monday.com is a plus.
Responsibilities:
  • Proactively engage with customers post-sale through app delivery and product adoption.
  • Work with Solutions Consultant and Configuration Specialist to deliver a quality onboarding experience.
  • Educate customers on core platform features, emphasizing benefits and value.
  • Conduct tailored training sessions and webinars on effective platform usage.
  • Gather and relay customer feedback while optimizing configuration for adoption.
  • Monitor customer usage patterns for further outreach and training opportunities.
  • Identify at-risk accounts and enhance their platform experience to prevent churn.
  • Regularly update the Customer Success Lead on interactions and feature adoption.
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  • Bachelor's degree or equivalent experience in a related field.
  • 2 years of experience in customer success, support, implementations or account management roles.
  • Strong communication and problem-solving skills.
  • Ability to work collaboratively with cross-functional teams.
  • Familiarity with data analysis and reporting tools.
  • Experience with HubSpot and Monday.com is a plus.

  • Proactively engage with customers post-sale through app delivery and product adoption.
  • Work with Solutions Consultant and Configuration Specialist to deliver a quality onboarding experience.
  • Educate customers on core platform features, emphasizing their benefits and value.
  • Coach customers on optimizing workflows to maximize app usage and drive revenue.
  • Conduct tailored training sessions and webinars on effective platform usage.
  • Gather and relay customer feedback to refine configuration for maximum adoption.
  • Monitor and analyze customer usage patterns, identifying outreach opportunities.
  • Identify at-risk accounts and implement retention strategies.
  • Regularly update the Customer Success Lead on customer interactions and adoption rates.

LeadershipData AnalysisCross-functional Team LeadershipCommunication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceAttention to detailOrganizational skillsTime ManagementWritten communicationMultitasking

Posted about 2 months ago
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