Customer Success Specialist (Remote- US Based)

Posted 2024-11-21

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💎 Seniority level: Junior, 2 years

📍 Location: US

💸 Salary: 50000 - 55000 USD per year

🏢 Company: Togetherwork Internal

⏳ Experience: 2 years

🪄 Skills: Data AnalysisData analysisCommunication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceAttention to detailOrganizational skillsTime ManagementWritten communication

Requirements:

Bachelor's degree or equivalent experience in a related field.
2 years of experience in customer success, support, implementations, or account management roles.
Strong communication and problem-solving skills.
Ability to work collaboratively with cross-functional teams.
Familiarity with data analysis and reporting tools.
Experience with HubSpot and Monday.com is a plus.

Responsibilities:

Proactively engage with customers post-sale through app delivery and product adoption.
Work with Solutions Consultant and Configuration Specialist to deliver a quality onboarding experience.
Educate customers on core platform features, emphasizing their benefits and value.
Coach customers on optimizing workflows to maximize app usage and drive revenue.
Conduct tailored training sessions and webinars on effective platform usage.
Gather and relay customer feedback for refinement and optimization.
Monitor customer usage patterns to identify outreach and training opportunities.
Identify at-risk accounts and implement strategies to enhance platform experience.
Regularly update the Customer Success Lead on customer interactions and adoption rates.

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