ApplyCustomer Success Specialist (Remote- US Based)
Posted 4 months agoInactiveViewed
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💎 Seniority level: Junior, 2 years
📍 Location: US
💸 Salary: 50000 - 55000 USD per year
🏢 Company: Togetherwork Internal
⏳ Experience: 2 years
🪄 Skills: Data AnalysisCommunication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceAttention to detailOrganizational skillsTime ManagementWritten communication
Requirements:
- Bachelor's degree or equivalent experience in a related field.
- 2 years of experience in customer success, support, implementations, or account management roles.
- Strong communication and problem-solving skills.
- Ability to work collaboratively with cross-functional teams.
- Familiarity with data analysis and reporting tools.
- Experience with HubSpot and Monday.com is a plus.
Responsibilities:
- Proactively engage with customers post-sale through app delivery and product adoption.
- Work with Solutions Consultant and Configuration Specialist to deliver a quality onboarding experience.
- Educate customers on core platform features, emphasizing benefits and value.
- Conduct tailored training sessions and webinars on effective platform usage.
- Gather and relay customer feedback while optimizing configuration for adoption.
- Monitor customer usage patterns for further outreach and training opportunities.
- Identify at-risk accounts and enhance their platform experience to prevent churn.
- Regularly update the Customer Success Lead on interactions and feature adoption.
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