Graduate Incident Manager (Remote - Work from Anywhere)

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Requirements:

• Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
• Basic understanding of IT service management principles (familiarity with ITIL is an advantage).
• Interest in IT infrastructure, incident management tools, and monitoring software.
• Strong written and verbal communication skills.
• Detail-oriented approach with eagerness to learn and solve problems.
• Ability to work well within a team environment.

Responsibilities:

• Ensure incidents are reported and classified properly.
• Learn and apply escalation protocols efficiently.
• Assist with stakeholder notifications and status updates.
• Collaborate with teams to recover incidents and restore services.
• Document incidents including metrics and lessons learned.
• Track and analyze incident data for reporting.
• Create monthly and quarterly incident reports to identify trends.
• Work closely with technical teams for proactive problem-solving.
• Provide feedback for process improvements.