Account Manager (Mid-Atlantic)

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Requirements:

• Proven success in Inside Sales.
• Cyber Security experience required.
• Outstanding attention to detail and commitment to follow-through.
• Ability to work well within a team.
• Strong ability to multitask.
• Unwavering positive attitude and strong drive for results.
• Ability to deal with ambiguity.
• Strong written and verbal communication skills.
• Ability to communicate clearly and concisely via email, phone, and written documents.
• Flexible work schedule required.
• Experience in Salesforce.com and Microsoft Office.
• Bachelor’s Degree is preferred.

Responsibilities:

• Serve as the dedicated Account Manager for a specified Account Executive, helping this individual maintain and grow their specific business within their accounts.
• Respond to Customer inquiries in a timely fashion and move to resolution.
• Serve as a liaison between Customers, Vendors, and GuidePoint resources for this specified AE.
• Develop and retain Product and Industry knowledge, Vendor Resources, and GuidePoint Security Service offerings.
• Develop and maintain relationships with GuidePoint key Vendors and Account Executive’s Customers.
• Leverage Vendor resources and relationships to bring value to Customers.
• Improve more frequent calls and higher touch for AE’s customer base.
• Manage open opportunities in existing accounts with guidance from AE.
• Identify whitespace opportunities with customers and vendors.
• Represent GPS AE at customer meetings as needed.
• With AE guidance, close renewal, upsell and net new sales cycles.
• Provide proactive support for upcoming renewals and identify upsell opportunities.
• Collaborate on promoting marketing communication to account base with targeted follow-up.
• Focus on driving and selling GPS Professional Services Engagements across targeted account base.
• Assist AE in forecast management and internal strategic reporting.