Complaints Associate with German

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Requirements:

• Excellent spoken and written German and English skills.
• Ability to use industry tools like GSuite, Slack, and Jira.
• Organized with multitasking capabilities.
• Calm under pressure and capable of handling difficult situations.
• Passion for problem-solving with good attention to detail.
• Experience in customer service within the finance industry.
• Strong analytical skills and ability for root cause analysis.
• Ability to build cross-business relationships for complaints data and solution implementation.

Responsibilities:

• Take ownership of complaints from start to finish, ensuring accurate logging.
• Investigate complaints and identify root causes.
• Communicate with complainants through email or phone for timely resolutions.
• Work with relevant departments to identify systemic issues and develop preventive solutions.
• Maintain high-quality standards and compliance within regulatory time frames.