Director, Social Media, Community & Customer Marketing

View full description

Requirements:

• 10+ years of experience in marketing, with at least 5 years in social media management and 5+ years leading teams.
• 3+ years of experience at a high-growth B2B SaaS company with a product-led growth motion.
• Demonstrated track record of creating brands and narratives on social channels.
• A portfolio showcasing exceptional social content and tangible results.
• Ability to measure and report the impact of work.
• Exceptional writing, editing, storytelling, and presentation skills.
• Excellent leadership skills with a background in developing high-performing teams.
• A background in B2B sales is a strong plus.

Responsibilities:

• Lead and manage a team of 3 full-time employees and contractors.
• Define campaign and program goals and create robust reporting.
• Oversee content conception, production, and distribution across owned social channels.
• Lead influencer marketing efforts and craft overarching stories that align with business goals.
• Cultivate an army of superfans via the community and Customer Advisory Boards.
• Ensure the Slack community is a valuable resource through programming and workshops.
• Create a flywheel of content driven by customer stories.