Product Technical Writer

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Requirements:

• 3+ years of experience in technical documentation, instructional design, or a related field.
• Excellent written and verbal English skills, with fluency and strong command of grammar and vocabulary.
• Proficiency in writing API documentation, with a solid understanding of industry standards and best practices.
• Ability to research complex topics and explain them to a non-technical audience.
• Flexibility to adapt writing tone and voice based on content needs.
• Exceptional attention to detail and visual creativity.
• Skill in giving and receiving constructive feedback during reviews.
• Ability to conduct effective interviews with subject-matter experts.
• Capability to manage work independently from start to finish with minimal supervision.
• Interest in programming concepts, automation, and computational logic is a plus.
• Experience in setting up and maintaining authoring and publishing tools is advantageous.

Responsibilities:

• Research, write, review, revise, and publish technical documentation for the Make Public Help Center and Developer Hub.
• Create clear and comprehensive API documentation to support users in integrating apps with our platform.
• Collaborate with cross-functional teams to identify and address customer documentation needs effectively.
• Investigate platform features and apps, and create user-friendly explanations.
• Ensure high-quality technical content through meticulous attention to detail and visual creativity.
• Anticipate user needs to craft optimal learning experiences.
• Communicate effectively with team members and stakeholders to ensure alignment throughout the content development process.
• Craft microcopy and text for the product interface.
• Regularly assess and improve content based on customer feedback, suggesting new ideas proactively.
• Develop and maintain style guides and documentation standards for consistency.
• Enhance writing and publishing processes and tools.
• Develop creative ways to present technical content and address content creation challenges.