Sr. Renewals Specialist, Federal

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Requirements:

• 5+ years experience with contract renewal/account management.
• Customer service and/or administration experience.
• Experience working within the US government.
• Understanding of US government procurement complexities.
• Experience responding to RFQs and RFPs.
• Negotiation skills for complex, multi-year agreements.
• Strong process management and financial acumen.
• Ability to overcome customer objections.
• Self-starter with attention to detail.
• Strong interpersonal and problem-solving skills.
• Effective communication skills, both verbal and written.
• Experience using Hubspot/ChurnZero is a plus.

Responsibilities:

• Owning the renewal process for a portfolio of HTB Federal customers.
• Conducting all administrative duties related to renewals.
• Researching customer contracts and purchasing history.
• Building effective relationships with commercial contacts.
• Understanding government procurement processes.
• Engaging directly with customers regarding HTB's products and solutions.
• Collaborating with various internal stakeholders.
• Forecasting account-based metrics and updating internal systems.