Sr. Renewals Specialist, Federal

Posted 2 months agoViewed

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💎 Seniority level: Senior, 5+ years

📍 Location: United States

🔍 Industry: Cybersecurity

🏢 Company: Hack The Box👥 101-250💰 $55,000,000 Series B about 2 years agoPenetration Testing Training Skill Assessment Information Technology Cyber Security

🗣️ Languages: English

⏳ Experience: 5+ years

🪄 Skills: CybersecurityJiraBusiness OperationsCustomer serviceAttention to detailOrganizational skillsComplianceInterpersonal skills

Requirements:

5+ years experience with contract renewal/account management.
Customer service and/or administration experience.
Experience working within the US government.
Understanding of US government procurement complexities.
Experience responding to RFQs and RFPs.
Negotiation skills for complex, multi-year agreements.
Strong process management and financial acumen.
Ability to overcome customer objections.
Self-starter with attention to detail.
Strong interpersonal and problem-solving skills.
Effective communication skills, both verbal and written.
Experience using Hubspot/ChurnZero is a plus.

Responsibilities:

Owning the renewal process for a portfolio of HTB Federal customers.
Conducting all administrative duties related to renewals.
Researching customer contracts and purchasing history.
Building effective relationships with commercial contacts.
Understanding government procurement processes.
Engaging directly with customers regarding HTB's products and solutions.
Collaborating with various internal stakeholders.
Forecasting account-based metrics and updating internal systems.