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Service Desk Technician II

Posted 2024-10-29

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💎 Seniority level: Middle, 3-5 years

📍 Location: United States

🔍 Industry: Technology Solutions

🏢 Company: iT1

🗣️ Languages: English

⏳ Experience: 3-5 years

🪄 Skills: Lotus NotesMicrosoft Active DirectoryMicrosoft ExchangeCommunication SkillsCollaborationMicrosoft ExcelTime Management

Requirements:
  • 3-5 years experience in a call center or service desk environment.
  • Knowledge of Microsoft Operating Systems: Windows 7, Windows 10, Windows 11.
  • Support for Office 365 and various PC hardware/software applications.
  • Proficient with ConnectWise or other ticketing systems.
  • Strong troubleshooting, documentation, and organizational skills.
  • Completed High School Diploma/GED, Associate Degree in a Technical Field.
Responsibilities:
  • Provide support via phone, email, and chat to corporate clients.
  • Assist users in troubleshooting Outlook and Microsoft Operating Systems.
  • Handle technical support for Microsoft Office Products and mobile device configurations.
  • Utilize Active Directory for password resets and assist with network printer issues.
  • Troubleshoot VPN connectivity and remote access issues, maintaining punctual attendance.
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