Technical Support Specialist (Remote) - Entry Level, No Degree Required, 15 - 18

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Requirements:

• No degree required.
• No prior experience needed; comprehensive training is provided.
• Strong technical aptitude and problem-solving abilities.
• Excellent written and verbal communication skills.
• Ability to work independently and as part of a team.
• Reliable internet connection and a quiet workspace.
• Positive attitude and a willingness to learn.

Responsibilities:

• Respond to technical inquiries via chat, email, and phone.
• Diagnose and troubleshoot software and hardware issues.
• Provide step-by-step guidance to users.
• Assist users in navigating the platform effectively.
• Maintain high customer satisfaction through communication and problem-solving skills.
• Collaborate with team members for continuous improvement.
• Document and escalate complex issues when necessary.
• Participate in training to stay updated on product knowledge.