Customer Happiness Manager - Remote Europe

View full description

Requirements:

• 5+ years of customer support experience (Intercom, Crisp, Zendesk, etc.).
• Experience automating support processes.
• Great understanding of on-boarding and conversion rate optimization (CRO) techniques.
• Entrepreneurial minded.
• Strong writing skills with perfect grammar and spelling.
• Native-level English speaker.
• Availability to work every other weekend.

Responsibilities:

• Offer support to Reedsy users.
• Review projects submitted on the platform.
• Build customer funnels by designing emails and in-app messages to reactivate users.
• Maintain and update the FAQ based on user feedback and questions.
• Suggest product features based on user feedback.
• Contribute to maintaining a high NPS.