ApplyCustomer Happiness Manager - Remote Europe
Posted 5 months agoViewed
View full description
💎 Seniority level: Manager, 5+ years
📍 Location: United Kingdom, Spain, Italy, France, Portugal
💸 Salary: 25000 - 45000 USD per year
🔍 Industry: Publishing
🏢 Company: Reedsy👥 11-50💰 $1,236,459 Grant over 8 years agoPublishingDigital MediaMarketplaceNewsE-CommerceEBooks
🗣️ Languages: English, other languages preferred
⏳ Experience: 5+ years
🪄 Skills: Communication SkillsAnalytical SkillsCollaborationWritingCustomer support
Requirements:
- 5+ years of customer support experience (Intercom, Crisp, Zendesk, etc.).
- Experience automating support processes.
- Great understanding of on-boarding and conversion rate optimization (CRO) techniques.
- Entrepreneurial minded.
- Strong writing skills with perfect grammar and spelling.
- Native-level English speaker.
- Availability to work every other weekend.
Responsibilities:
- Offer support to Reedsy users.
- Review projects submitted on the platform.
- Build customer funnels by designing emails and in-app messages to reactivate users.
- Maintain and update the FAQ based on user feedback and questions.
- Suggest product features based on user feedback.
- Contribute to maintaining a high NPS.
Apply