Reedsy

Reedsy is an online community of over 1,000,000 authors and publishing professionals, providing a platform for authors to connect with top editors, designers, and marketers to help create and market indie books. The company operates fully remotely.

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Jobs at this company:

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🔥 Customer Happiness Manager - Remote Europe

Posted 2024-10-26

📍 United Kingdom, Spain, Italy, France, Portugal

💸 25000 - 45000 USD per year

🔍 Publishing

5+ years of customer support experience (Intercom, Crisp, Zendesk, etc.).
Experience automating support processes.
Great understanding of on-boarding and conversion rate optimization (CRO) techniques.
Entrepreneurial minded.
Strong writing skills with perfect grammar and spelling.
Native-level English speaker.
Availability to work every other weekend.

Offer support to Reedsy users.
Review projects submitted on the platform.
Build customer funnels by designing emails and in-app messages to reactivate users.
Maintain and update the FAQ based on user feedback and questions.
Suggest product features based on user feedback.
Contribute to maintaining a high NPS.

Communication SkillsAnalytical SkillsCollaboration

Posted 2024-10-26

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🔥 Customer Happiness Manager - Remote South East Asia

Posted 2024-10-26

📍 Philippines, Vietnam, Indonesia, India, South Korea

🧭 Full-Time

💸 25000 - 45000 USD per year

🔍 Publishing

5+ years of customer support experience (Intercom, Crisp, Zendesk, etc.).
Experience automating support processes.
Great understanding of onboarding and conversion rate optimization (CRO) techniques.
Entrepreneurial minded.
Strong writing skills, you can write clearly and accurately, with perfect grammar and spelling.
Native-level English speaker.
Availability to work every other weekend.

Offering support to Reedsy users.
Reviewing projects submitted on the platform.
Building customer funnels (design emails and in-app messages) to reactivate users and introduce Reedsy's features to them.
Maintaining and updating our FAQ based on user feedback and questions.
Suggesting product features based on user feedback.
Contributing to maintaining a high NPS (currently at 86!).

Communication SkillsAnalytical SkillsCollaboration

Posted 2024-10-26

Apply

🔥 Customer Happiness Intern - Remote

Posted 2024-10-26

📍 United Kingdom

🧭 Internship

💸 12000 - 24000 EUR per year

🔍 Publishing

Analytical mind.
Ability to work as part of a remote team and communicate effectively.
Strong writing skills with clear and accurate communication.
Native-level English speaker.
Customer support experience is welcomed, but not a necessity.
Previous experience or interest in marketplace and/or creative industry is a bonus.
Ambition and a good sense of humor.
Fluency in French, Spanish, or German is a plus.

Offering support to Reedsy users.
Reviewing projects submitted on the platform.
Building customer funnels by designing emails and in-app messages to reactivate users and introduce Reedsy's features.
Maintaining and updating the FAQ based on user feedback and questions.
Suggesting product features based on user feedback.
Contributing to maintaining a high NPS (currently at 86).

Data AnalysisData analysisCommunication SkillsAnalytical SkillsCollaboration

Posted 2024-10-26

Apply

🔥 Growth Marketing Intern - Remote

Posted 2024-10-25

📍 United Kingdom, United States, Spain, France, Netherlands

🧭 Internship

💸 12000 - 21000 GBP per year

🔍 Publishing

Analytical mind
Experience automating and scaling outreach
Familiarity with Google Analytics and other analytics tools
Understanding of onboarding and conversion rate optimization (CRO) techniques
Customer support experience (Intercom, Crisp, Zendesk, etc.)
Entrepreneurial minded
Strong writing skills
Native-level English speaker

Execute on current outreach strategy, including lead generation, A/B testing, and email campaigns.
Reply to leads and record campaign performance.
Develop new growth avenues for freelancer acquisition and improve processes.
Review applications and select professionals based on predefined criteria.
Onboard new professionals.

Google AnalyticsGoAnalytical Skills

Posted 2024-10-25

Apply

🔥 Growth Marketing Intern - Remote

Posted 2024-10-21

📍 United Kingdom, United States, Spain, France, Netherlands

🧭 Internship

💸 12000 - 21000 GBP per year

🔍 Publishing

Analytical mind.
Experience automating and scaling outreach.
Familiarity with Google Analytics and other analytics tools.
Strong understanding of onboarding and conversion rate optimization (CRO) techniques.
Customer support experience using tools like Intercom, Crisp, or Zendesk.
Entrepreneurial mindset.
Strong writing skills.
Native-level English speaker.
Bonus: Proven experience in scaling acquisition for a startup or fast-growing company, fluent in multiple languages.

Execute on our current outreach strategy, including lead generation, A/B testing, email campaigns, replying to leads, and recording campaign performance.
Develop new growth avenues for freelancer acquisition, improve processes, and increase conversion rates.
Review applications and select professionals based on predefined criteria.
Onboard new professionals.

Business DevelopmentData AnalysisGoogle AnalyticsBusiness developmentData analysisGoCommunication SkillsAnalytical SkillsCollaborationMicrosoft Excel

Posted 2024-10-21

Apply

🔥 Growth Marketing Intern - Remote

Posted 2024-10-21

📍 United Kingdom, United States, Spain, France, Netherlands

🧭 Internship

💸 12000 - 21000 GBP per year

🔍 Publishing

Analytical mind.
Experience automating and scaling outreach.
Familiarity with Google Analytics and other analytics tools.
Great understanding of onboarding and conversion rate optimization (CRO) techniques.
Customer support experience (Intercom, Crisp, Zendesk, etc.).
Entrepreneurial minded.
Strong writing skills.
Native-level English speaker.
Bonus: Proven experience in scaling acquisition for a startup or a fast-growing company; fluent in multiple languages.

Execute on the current outreach strategy, including lead generation, A/B testing, email campaigns, replying to leads, and recording campaign performance.
Develop new growth avenues for freelancer acquisition and improve processes to increase submitted and approved applications.
Review applications to select appropriate professionals based on predefined criteria.
Onboard new professionals.

Data AnalysisGoogle AnalyticsData analysisGoCommunication SkillsAnalytical Skills

Posted 2024-10-21

Apply

🔥 Customer Happiness Manager - Remote Americas

Posted 2024-10-21

📍 United States, Colombia, Mexico, Brazil, Argentina

💸 25000 - 45000 USD per year

🔍 Publishing

5+ years of customer support experience (Intercom, Crisp, Zendesk, etc.).
Experience automating support processes.
Great understanding of on-boarding and conversion rate optimization (CRO) techniques.
Entrepreneurial minded.
Strong writing skills, clear and accurate with perfect grammar and spelling.
Native-level English speaker.
Availability to work every other weekend.

Offering support to Reedsy users.
Reviewing projects submitted on the platform.
Building customer funnels (design emails and in-app messages) to reactivate users.
Maintaining and updating our FAQ based on user feedback and questions.
Suggesting product features based on user feedback.
Contributing to maintaining a high NPS (currently at 86!).

Communication SkillsAnalytical SkillsCollaboration

Posted 2024-10-21

Apply

🔥 Talent Acquisition Intern - Remote Europe

Posted 2024-10-21

📍 United Kingdom, United States, Netherlands, France, Spain

🧭 Internship

💸 12000 - 24000 EUR per year

🔍 Publishing

Strong interest in talent acquisition, recruitment, and human resources practices.
Analytical mind and attention to detail to find the perfect match for the team.
Ability to work autonomously and motivation to learn new topics.
Strong writing skills and native-level English speaker.

Assist the Reedsy Talent team in hiring impactful employees each year.
Review applications for open roles and fast-track top candidates.
Seek out passive talent and coordinate interviews between candidates and hiring managers.
Identify alternative strategies to attract new talent.
Work with the Talent team to create and develop a great candidate experience.

Data AnalysisJavaJavascriptJavaScriptData analysisCommunication SkillsAnalytical SkillsCollaborationAttention to detail

Posted 2024-10-21

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🔥 Senior Ruby Engineer - Remote Europe

Posted 2024-10-20

📍 United Kingdom, Portugal, France, Poland, Spain

💸 60000 - 100000 EUR per year

🔍 Publishing

5+ years with Ruby on Rails at production level;
Experience with SQL (MySQL) and NoSQL (Redis) databases;
Unit tests (RSpec) and QA testing tools and techniques;
Git advanced knowledge;
Strong emphasis with Object Oriented Design and Design Patterns;
Perfectly fluent in English, great communication skills;
Experience working remotely.

Architect and develop highly scalable web applications;
Work closely with designers and engineers to design, build, and ship new features from scratch;
Evaluate and improve the performance, durability, and security of applications in production;
Take ownership for your tasks and see features through from start to finish;
Build RESTful APIs.

SQLDesign PatternsGitMySQLQARubyRuby on RailsRedisNosqlCommunication Skills

Posted 2024-10-20

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🔥 UX/UI Designer - Remote Europe

Posted 2024-10-15

📍 United Kingdom, Portugal, France, Netherlands, Spain

💸 €50k - €70k

🔍 Publishing

5+ years of experience as UX/UI designer and ability to implement (some of) your own designs.
Knowledge of design tools such as Sketch or Figma.
Strong knowledge of interaction design, information architecture, and visual design principles.
A portfolio of design work.
Good, critical eye for detail.
Perfectly fluent in English, great communication skills.
Experience working remotely.

As a UX/UI Designer, you will be working closely with our founders, Lead Designer and engineering team to craft beautiful interfaces and develop an outstanding user experience.
Working across multiple products, you will design new user journeys, features and products.
Contribute to maintaining and evolving existing applications.
Design and maintain the components, UI patterns, and documentation for Reedsy’s design system and component library.
Develop (at least some of) the front-end for your designs and collaborate closely with our engineering team to ensure perfect implementation.

FigmaCommunication SkillsSketch

Posted 2024-10-15

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Reedsy

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