ApplyCustomer Happiness Manager - Remote South East Asia
Posted 5 months agoViewed
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💎 Seniority level: Manager, 5+ years
📍 Location: Philippines, Vietnam, Indonesia, India, South Korea
💸 Salary: 25000 - 45000 USD per year
🔍 Industry: Publishing
🏢 Company: Reedsy👥 11-50💰 $1,236,459 Grant over 8 years agoPublishingDigital MediaMarketplaceNewsE-CommerceEBooks
🗣️ Languages: English, multiple languages preferred
⏳ Experience: 5+ years
🪄 Skills: Communication SkillsAnalytical SkillsCollaborationCustomer support
Requirements:
- 5+ years of customer support experience (Intercom, Crisp, Zendesk, etc.).
- Experience automating support processes.
- Great understanding of onboarding and conversion rate optimization (CRO) techniques.
- Entrepreneurial minded.
- Strong writing skills, you can write clearly and accurately, with perfect grammar and spelling.
- Native-level English speaker.
- Availability to work every other weekend.
Responsibilities:
- Offering support to Reedsy users.
- Reviewing projects submitted on the platform.
- Building customer funnels (design emails and in-app messages) to reactivate users and introduce Reedsy's features to them.
- Maintaining and updating our FAQ based on user feedback and questions.
- Suggesting product features based on user feedback.
- Contributing to maintaining a high NPS (currently at 86!).
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