Customer Happiness Intern - Remote

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Requirements:

• Analytical mind.
• Ability to work as part of a remote team and communicate effectively.
• Strong writing skills with clear and accurate communication.
• Native-level English speaker.
• Customer support experience is welcomed, but not a necessity.
• Previous experience or interest in marketplace and/or creative industry is a bonus.
• Ambition and a good sense of humor.
• Fluency in French, Spanish, or German is a plus.

Responsibilities:

• Offering support to Reedsy users.
• Reviewing projects submitted on the platform.
• Building customer funnels by designing emails and in-app messages to reactivate users and introduce Reedsy's features.
• Maintaining and updating the FAQ based on user feedback and questions.
• Suggesting product features based on user feedback.
• Contributing to maintaining a high NPS (currently at 86).