Customer Success Director (Individual Contributor)

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Requirements:

• Entrepreneurial: take initiative and creatively overcome obstacles.
• People person: build trust-based relationships and engage in challenging conversations with empathy.
• Analytically-driven: draw insights from data to provide clear assistance to customers.
• Technology enthusiast: passionate about new technologies and their business impact.
• Structured and organized: capable of planning, aligning stakeholders, and executing.
• Clear communicator: express ideas clearly and persuasively in writing and speaking.
• Prior Customer Success or Strategy Consulting experience preferred.
• Familiarity with data science or machine learning is a strong plus.

Responsibilities:

• Quarterback OfferFit teams to ensure customers’ continued success with deployments and implementations.
• Serve as a trusted advisor to customer executives, guiding them to maximize business value from OfferFit.
• Conduct data analysis using Excel and SQL, providing insights into OfferFit’s business impact and troubleshooting guidance.
• Synthesize customer insights and develop a deep understanding of customer business context to map OfferFit’s value proposition.
• Collaborate with the OfferFit sales team to drive renewals and upsell opportunities.
• Communicate customer needs to OfferFit’s product and marketing teams for a customer-centric roadmap.