Customer Service Representative (Non-IT, Remote)

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Requirements:

• Experience in a Customer Service role.
• Flair communication skills in English, both spoken and written is a MUST.
• Expert level computer experience with documents, sheets and web applications is a MUST.
• Excellent problem-solving skills.
• Detail oriented, highly organized, dependable and a multi-tasker.
• Self-starter with superior time management skills.
• Excellent customer service skills with phone interactions.
• Must demonstrate clear phone call voice quality and clear HD video quality during the hiring process.
• Dedicated home office space.
• Strong work ethics, respectful and a professional attitude towards work.

Responsibilities:

• Schedule and coordinate day-to-day activities of healthcare workers.
• Screen and hire caregivers.
• Communicate regularly with field staff and develop strong interpersonal relationships.
• Promote the employer’s brand and ensure retention of the best talent.
• Staff client shifts by matching caregivers with clients.
• Manage service delivery platform to meet the company's standards.
• Answer phone calls and provide excellent customer service.
• Prepare daily and weekly staffing reports.
• Support payroll functions and provide HR support to healthcare workers.