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Product Adoption and Training Specialist

Posted 5 months agoInactiveViewed

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💎 Seniority level: Senior

📍 Location: United States

🔍 Industry: Enterprise software / SaaS

🏢 Company: Files.com👥 51-100💰 $46,500,000 Series A about 4 years agoSaaSFile SharingEnterprise Software

🗣️ Languages: English

🪄 Skills: AWSSharePointAzureContent creationCommunication SkillsStrong communication skills

Requirements:
  • Technical Background: Strong foundation in SaaS infrastructure, with experience in roles like Implementation Engineer or Sales Engineer.
  • Training Experience: Passion for teaching and ability to explain complex topics to diverse audiences.
  • Webinar and Content Creation: Comfortable with hosting webinars and creating technical documents.
  • Proactive & Detail-Oriented: Identify training needs and create impactful programs.
  • Strong Communication Skills: Excellent verbal and written communication skills.
  • SaaS Expertise: Understanding of SaaS environments and familiarity with technologies like APIs and identity management platforms.
Responsibilities:
  • Develop Training Programs: Identify key training topics related to integrations and automations, and build scalable materials.
  • Deliver Large-Scale Training: Lead webinars, virtual workshops, and training events.
  • Create Educational Materials: Build guides, FAQs, and training decks based on customer feedback.
  • Stay Up-to-Date on the Platform: Update training content to reflect new product features.
  • Measure Success: Use metrics to assess training effectiveness and identify improvements.
  • Standardize Training Processes: Develop repeatable processes for training material creation.
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