Enterprise Implementation Technical Consultant

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Requirements:

• Bachelor's degree in Computer Science, IT or 4+ years of related experience.
• Previous consulting or participation in large-scale enterprise projects.
• 2+ years in the IT industry.
• 2+ years experience in POS, payments or related technologies is a plus.
• Hospitality experience is a plus.
• Working knowledge of Google Sheets and Google Docs is a plus.
• Ability to read technical documentation and logs.
• Demonstrated consulting skills.
• Capable of driving process improvement.
• Strong interpersonal skills.
• Ability to work with clients and partners.
• High degree of initiative, motivation, and problem-solving skills.
• Flexible and adaptable to change.
• Professional communication skills.
• High degree of initiative, accuracy, efficiency, and attention to detail.
• Ability to maintain a positive attitude under stressful circumstances.
• Ability to maintain confidentiality.

Responsibilities:

• On-site implementation of live systems and conducting staff training of products.
• Train customers on the VenueNext suite of applications.
• Perform Site Surveys to gather information on stadiums and arenas.
• Ensure solutions meet the specification of customer requirements and verify requirements are met.
• Be a subject matter expert on S&E POS and payments products, both software and hardware.
• Review menu configurations with customers before the Implementation team arrives on site.
• Ensure follow-up and resolve issues from workshop sessions.
• Maintain product labs and assist in issue reproduction and research.
• Stay current on job related equipment, procedures and information.
• Manage travel expense reports.