Italian Speaking Technical Support Specialist - Remote in Greece

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Requirements:

• Fluency in Italian and English, both verbal and written.
• Strong technical skills and an aptitude for troubleshooting.
• Excellent communication and customer service skills.
• Prior experience in technical support or a related field is preferred.
• A proactive attitude and willingness to learn new technologies.
• Ability to work independently and manage tasks effectively in a remote environment.
• Enthusiasm for helping customers and contributing to a positive team culture.

Responsibilities:

• Deliver exceptional technical support to Italian-speaking customers via phone, email, and chat.
• Troubleshoot and resolve various technical issues efficiently and effectively.
• Document customer interactions and resolutions accurately in the CRM system.
• Collaborate with other team members to address complex technical problems.
• Engage in continuous training to enhance your knowledge of products and support techniques.
• Gather feedback from customers to help improve service delivery and customer experience.
• Assist in onboarding and training new team members as needed.