Technical Support Senior Engineer - French Speaker- Remote

Posted 5 months agoInactiveViewed

💎 Seniority level: Senior, 3+ years

📍 Location: Ireland

🔍 Industry: Cybersecurity

🏢 Company: SonicWall

🗣️ Languages: French

⏳ Experience: 3+ years

🪄 Skills: CiscoCybersecurityCommunication SkillsAnalytical SkillsCollaborationNetworkingTroubleshooting

Willing to work in a 24x7 environment on night shifts.
Good understanding of Security, LAN/WAN topologies and technologies.
In-depth knowledge of the OSI Model, TCP/IP, and Network Security basics.
Ability to work in a high-stress, interrupt-driven environment.
Good understanding of L2-L7 networking protocols.
Knowledge of UNIX/Linux operating systems.
Demonstrated ability to use troubleshooting tools such as Wire Shark and Netmon.
Routing and Switching knowledge will be an added advantage.

Assist customers with the deployment of SonicWall network security products like Firewall/IPS and VPN solutions.
Provide technical solutions and workarounds for end-users with their issues.
Own customer issues from beginning to resolution.
Diagnose problems and provide resolutions.
Use troubleshooting techniques to identify defective products.
Educate customers to ensure complete solutions.
Monitor and track issues to ensure resolution.
Collaborate with Engineering and other teams on issue replication and resolution.

Posted 13 days ago

📍 Ireland

🔍 Cybersecurity

🏢 Company: SonicWall

🔧 Requirements

Good understanding of Security, LAN/WAN topologies and technologies.
In-depth knowledge of the OSI Model, TCP/IP, and Network Security basics.
Ability to work in a high-level stress and interrupt-driven environment.
Good understanding of L2-L7 networking protocols, major Operating Systems such as UNIX / Linux
Demonstrated ability to use in-depth troubleshooting to resolve or workaround customer issues using troubleshooting tools i.e. Wire Shark, Netmon, etc.
Routing and Switching knowledge will be an added advantage.

💡 Responsibilities

Responsible for providing technical support across SonicWall product lines via Phone, Web, and Email.
Assist customers with the deployment of SonicWall network security products like Firewall/IPS and VPN solutions.
Provide technical solutions and workarounds for end users with their issues on respective product lines.
Owns customer issues from beginning to resolution (handles in place).
Assists customers by diagnosing problems and providing resolutions for technical and service issues.
Use troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls/contacts.
Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions.
Recreates, identifies, and provides input on unique or recurring customer problems.
Focuses on delivering a positive customer experience according to SonicWall standards.
Monitors and tracks issues to ensure accurate resolution.
Candidate should work closely with the Engineering and other cross-functional teams to replicate the issues reported by the customers, validate the bug fixes provided through various patch releases and professionally resolve the customer issues.
Provide consistent feedback to the team on products supported.
Remains knowledgeable of SonicWall product line and related industry products and technologies.

CybersecurityLinuxNetworkingExcellent communication skillsTroubleshootingActive listeningTechnical supportCustomer support

Posted 13 days ago