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(Remote) - Entry-Level Account Manager (20 - 27 per hour)

Posted 2024-10-21

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📍 Location: United States

💸 Salary: 20 - 27 USD per hour

🔍 Industry: Gig economy

🏢 Company: NoGigiddy

🗣️ Languages: English

🪄 Skills: Communication SkillsCollaborationMicrosoft ExcelTime Management

Requirements:
  • Exceptional verbal and written communication skills.
  • Strong ability to understand and meet client needs.
  • Ability to manage multiple tasks and prioritize effectively.
  • Strong ability to build and maintain relationships with clients and team members.
  • Ability to address and resolve client issues effectively.
  • Strong ability to manage time and meet deadlines.
  • Basic proficiency with Microsoft Office Suite (Word, Excel, Outlook) and CRM software.
Responsibilities:
  • Build and maintain strong relationships with clients, understanding their needs and satisfaction.
  • Act as the main point of contact for clients, addressing inquiries promptly.
  • Assist in coordinating client accounts and maintaining accurate information.
  • Proactively identify and resolve client issues.
  • Prepare reports on account performance and service improvements.
  • Collaborate with sales, marketing, and support teams to meet client needs.
  • Assist in onboarding new clients with necessary resources.
  • Collect and relay client feedback for service improvement.
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📍 United States

💸 $20 - $27 per hour

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🏢 Company: NoGigiddy

  • Communication Skills: Exceptional verbal and written communication skills.
  • Customer Service Skills: Strong ability to understand and meet client needs.
  • Organizational Skills: Ability to manage multiple tasks and prioritize effectively.
  • Interpersonal Skills: Strong ability to build and maintain relationships with clients and team members.
  • Problem-Solving: Ability to address and resolve client issues effectively.
  • Time Management: Strong ability to manage time and meet deadlines.
  • Technical Skills: Basic proficiency with Microsoft Office Suite (Word, Excel, Outlook) and CRM software.
  • Preferred Experience: Experience in customer service, sales, or a related field is a plus but not required. Familiarity with CRM software and account management tools is a plus. Previous experience with gig economy platforms or staffing apps is a plus.
  • Education: High school diploma or equivalent. Relevant certifications or coursework in customer service, sales, or account management are beneficial but not required.

  • Client Relationship Management: Build and maintain strong relationships with clients, understanding their needs and ensuring their satisfaction.
  • Communication: Act as the main point of contact for clients, addressing their inquiries, concerns, and requests promptly and effectively.
  • Account Coordination: Assist in coordinating client accounts, including setting up new accounts, managing renewals, and ensuring all client information is up to date.
  • Problem Solving: Identify and resolve client issues proactively, ensuring a positive client experience.
  • Reporting: Prepare and deliver regular reports on account performance, client feedback, and service improvements.
  • Collaboration: Work closely with internal teams, including sales, marketing, and customer support, to ensure client needs are met.
  • Client Onboarding: Assist in onboarding new clients, providing them with the necessary resources and information to get started.
  • Feedback Collection: Gather and relay client feedback to improve our services and client experience.

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