Care Concierge

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Requirements:

• Must be available to manage inbound patient inquiries from our online messaging platform for 8 hours a day, 5 days per week Monday-Friday.
• A minimum of 2 years experience in healthcare, medical assistance, or clinical care.
• Must have prior experience working with insurance, e.g., submitting prior authorizations.
• Experience working closely with clinicians is preferred.
• Knowledge of clinical admin systems (EMR) and testing portals is preferred.
• Stellar communication skills.
• An empathetic customer-service approach.
• Proactivity, autonomy, and an owner's mindset.
• Organization and attention to detail.
• Soft skills: listening, negotiating, decision-making, and leadership.
• Culture fit: empathetic, mission-driven, collaborative, precise, transparent, compassionate, and results-oriented.

Responsibilities:

• Provide seamless care coordination over messaging and phone to ensure a smooth patient experience.
• Prepare patients for their medical visits by ensuring they have all necessary information and updates ready in their chart.
• Assist patients with administrative needs, such as scheduling and membership adjustments.
• Help patients navigate their insurance coverage for labs, prescriptions, and scans.
• Clearly and empathetically explain complex information to patients to increase adherence to treatment plans.
• Resolve billing issues and payment collection.
• Support ad-hoc reporting and special project requests.
• Track common themes across patient feedback.
• Contribute to clinical process improvement and standard operating procedures.
• Cross-collaborate with other departments.
• Maintain strict confidentiality for all patient and company information.