Senior Revenue Insights Analyst, Customer Success

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Requirements:

• 3+ years of experience as a business/financial analyst in operations supporting Revenue teams, preferably in SaaS.
• Strong problem-solving skills and a passion for data analysis to drive business decisions.
• Curiosity with a focus on why/what-if scenarios and a test-and-learn approach.
• Ability to work with leaders and stakeholders across various levels, identifying improvement opportunities.
• Independent worker capable of solving complex problems in a fast-paced environment.
• Excellent verbal and written communication skills to present data effectively.
• Prior experience supporting the Customer Success organization is preferred.
• Advanced knowledge of Excel, Salesforce, and Tableau is required.

Responsibilities:

• Entrench within the Customer Success organizations to understand their data needs and influence strategy.
• Perform analyses and provide actionable recommendations for business executives.
• Build and monitor KPIs to measure the success of the CS organization.
• Create self-service reports and dashboards in Tableau, Salesforce, etc.
• Manage projects delivering data solutions for the CS organization.
• Interpret metrics to identify risks and opportunities regarding MNTN’s customer journey.
• Work with cross-functional teams to guide development roadmaps.
• Establish relationships and processes with teams in the Revenue organization.
• Conduct business modeling including data analysis and what-if analysis.
• Assist in implementing and tracking CS Incentive Compensation and Performance Management.