Sales Engineering - Applications Engineer - Western, USA (remote)

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Requirements:

• College or University Degree in a business or technical discipline.
• Minimum 4 years of experience in networks and deployment of client/server software.
• Other skills desired are Azure, AWS, Active Directory, SAML, SSL/TLS, SQL, Linux, and CCTV/video surveillance equipment.
• Understands the complexities of software development.
• Understands Agile processes.
• Experience with large IT organizations and understands the complexities of software and hardware deployments in major customers.
• Excellent communication (written and oral) skills to ensure effective communication with various levels of personnel in an organization, including technical and executive.
• Proven track record in providing customer satisfaction.
• Understanding of how all facets of a manufacturing organization operate.
• Results-driven with demonstrated initiative and trust, firmness, and resilience.
• Some project management experience.

Responsibilities:

• Assist in the generation of new business and ensure the growth of existing accounts through technical knowledge of March products and subsequent third-party product integration.
• Communicate customer feedback into future product developments.
• Assist sales account managers by answering technical questions, making technical presentations, and managing customer trials through phone, email, and on-site visits.
• Evaluate and integrate third-party devices.
• Install, configure, and test our solution at customer's facilities during Proof of Concepts.
• Interface with various customers at both business and technical levels and propose viable solutions in real-time during customer meetings.
• Provide technical training to end users and Certified Solution Providers.
• Aid Product Management in writing Epics and Stories to clearly articulate field requirements.
• Attend Bi-Weekly Scrum meetings with R&D as required to help clarify requirements and ensure a Minimum Viable Product (MVP) is delivered.
• Work closely with R&D and Product Management on overall product improvements and architecture.
• Drive product change by identifying technical deficiencies or workflow issues.