- Analyze crashes, hangs, and reboots related to live patching using oops and panic logs, vmcore with the crash tool, and KASAN reports.
- Determine whether a live patch caused an issue and communicate the finding to the customer.
- Investigate patching problems, including apply failures, stuck transitions, unknown symbols, and conflicts with backup tools.
- Investigate missing patches and kernel or distribution support requests, and work with the patch team to add support.
- Answer CVE questions by checking patch sources.
- Identify root causes, provide clear reports to the patch team, and follow issues through to a fix.
- Own enterprise customer cases during Sev 1 incidents through closure.
- Support major CVE events and participate in shared Sev 1 on-call.
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