- Lead operational readiness for incoming sites, coordinating staffing, service coverage, maintenance, spares, training, procedures, monitoring, escalation paths, and turnover documentation.
- Engage colocation providers and translate contractual obligations into operational responsibilities, service reviews, escalation mechanisms, and action plans.
- Develop and operationalize programs for command, communications, response exercises, reviews, root-cause analyses, and project execution.
- Establish the critical facility operations program portfolio, including priorities, ownership, milestones, dependencies, and reporting.
- Coordinate operational acceptance with engineering, construction, commissioning, and receiving operations teams, documenting gaps and residual risks.
- Communicate operational status to leadership and executives, and drive actionable next steps across teams.
- Partner with operational engineering on program development, maturity, and execution.
- Represent critical facility operations in site evaluations, contract development, expansions, and renewals; assess provider commitments and establish mitigations.