- Lead end-to-end design and development of ServiceNow solutions across ITSM, CSM, HRSD, CRM, and Data Foundations.
- Architect scalable ServiceNow configurations aligned with client business objectives and platform governance standards.
- Collaborate with stakeholders, business analysts, and project managers to gather technical requirements and define development tasks.
- Develop and customize workflows, business rules, UI policies, client scripts, REST/SOAP integrations, and Flow Designer automations.
- Conduct technical discovery sessions and solution workshops with enterprise clients.
- Review code, enforce development standards, and mentor junior consultants and developers.
- Manage platform upgrades, patch testing, and instance health activities.
- Produce and maintain technical documentation, including solution design documents, integration specifications, and deployment guides.
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