- Respond to inquiries from prospective clients, families, and referral sources professionally.
- Manage new client intakes from initial referral through admission and transition to clinical services.
- Collect, review, and maintain required client documentation, forms, and intake materials.
- Track pending intakes and follow up on paperwork, authorizations, and assessments.
- Collaborate with clinical, scheduling, and administrative teams to ensure service readiness.
- Maintain accurate client records and communication logs.
- Resolve barriers or delays to the intake process.
- Maintain confidentiality of client information.
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