- Own the Mobile Core Platform: Take end-to-end accountability for the health, performance, and evolution of TextNow's mobile core (HSS, PGW, PCRF, and related functions running in AWS).
- Drive capacity planning and platform evolution to support growing scale.
- Manage Vendor Relationships: Serve as the primary technical interface with our mobile core vendor's Managed Services team and TextNow's broader carrier partners.
- Review vendor-proposed changes and architectural decisions, catch errors before production, and hold partners accountable to SLAs.
- Oversee vendor software upgrade cycles, coordinate upgrade windows, and ensure smooth rollouts.
- Build AI-Driven Operational Capabilities: Design and deliver AI tooling to improve operational health, including agentic performance analysis, automated diagnostics, and accelerated root cause analysis.
- Provide technical direction and mentorship across the Telecom Engineering pod, growing into people leadership as the team scales.
- Participate in an on-call rotation, troubleshoot issues, and drive incident resolution to minimize downtime.
- Partner with product, engineering, and other pods to prioritize and sequence network asks.
- Contribute to the long-term technical roadmap for the core network. Develop and improve monitoring, alerting, and operational tooling for core network health.
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