- Serve as the day-to-day contact for an assigned portfolio of clients and maintain long-term partnerships.
- Run client check-ins and status meetings, and prepare updates and recaps.
- Track retainer hours and scope, flag overages or scope creep, and support renewals.
- Scope and quote smaller projects and add-ons, including initial Qwilr proposals.
- Assist with client onboarding by gathering information, building creative briefs, and scheduling kick-offs and hand-offs.
- Build and maintain project timelines, statuses, and tasks in Monday.com.
- Route deliverables through internal approvals, including setting up Pastel reviews.
- Coordinate project communications and follow-ups with clients, internal team members, and freelancers.
- QA creative deliverables, web designs, and coded websites for typos, brand alignment, and link accuracy.
- Maintain project templates and dashboards, submit freelance invoices, and help resolve roadblocks with the Director and team leads.
Project ManagementSlack