- Own the roadmap for the automation vertical, from problem definition and opportunity sizing to agent design, rollout, and production outcomes.
- Partner with operations and engineering to translate real-world workflows into agent-executable specifications.
- Shadow operations teams and analyze systems such as payer portals and denial letters to define structured requirements.
- Define evaluation and observability strategies, including metrics, guardrails, and human-in-the-loop escalation paths.
- Prioritize competing customer requests, platform investments, and new automation surfaces.
- Partner with GTM teams on product positioning, pricing, and quantifying automation ROI.
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