- Manage client interactions via email, phone, and in-person communications.
- Train new users and employees on Enhesa services internally and externally.
- Lead client onboarding by reviewing contracts, testing services, and confirming contact information.
- Resolve client requests and issues in a timely manner while investigating quality problems.
- Collaborate with sales, product management, and cross-functional teams to improve client acquisition and retention.
- Create knowledgebase articles and support materials to assist user success.
- Act as a primary point of contact for Client Services issues and facilitate inter-departmental cooperation.
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