- Design the human side of reliability: on-call rotations, incident roles and communication, blameless postmortems, and change management.
- Help shape the platform roadmap by identifying reliability problems and owning solutions through to adoption.
- Build and operate the core reliability toolkit, including observability (metrics, logging, tracing, alerting), CI/CD, and infrastructure as code.
- Embed with product engineers to improve service operability and increase the team's overall operational literacy.
- Define SLOs in partnership with product and engineering stakeholders based on patient and customer impact.
- Investigate incidents and recurring pain points to determine whether code or process changes are required.
- Contribute to the compliance and security posture (audit trails, access controls, environment isolation) to protect sensitive health data.
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