- Own day-to-day operations of users on the AdQuick product, build out client support systems, tools, and educational content.
- Build and maintain operational processes for onboarding/offboarding, access management, incident response, and change management.
- Manage relationships with vendors and agencies.
- Partner with engineering and product on technical operations with company priorities.
- Lead or contribute to cross-functional projects: tool migrations, system integrations, automation initiatives.
- Develop metrics, dashboards, and reporting to track operational health and identify areas for improvement.
- Handle escalations and resolve operational issues with urgency and clear communication.
- Document systems, runbooks, and processes so the team can scale.
AWSProject ManagementGCP+3 more