Applyđź’¸ 145000.0 USD per year
🔍 SaaS, marketing tech, or email platforms
- 4+ years of experience in customer implementations, technical onboarding, or professional services (preferably in SaaS, marketing tech, or email platforms)
- Specific experience working with Email Service Providers (ESPs) such as ActiveCampaign, Mailchimp, Klaviyo, or similar platforms is required
- Experience optimizing migration processes, implementing automation, driving deal volume, reducing migration time, and providing a concierge-level service for creators.
- Excellent problem-solving and consultative selling skills, especially when working with high-profile creators
- Excellent communication and collaboration skills
- Curiosity and growth mindset to continuously improve our processes
- 2+ years of team management or contractor oversight experience
- Experience leading large-scale migrations for enterprise or high-profile customers
- Strong project management skills, with the ability to scope, execute, and deliver complex projects on time
- Ability to create or use designs from Figma to create email templates, landing pages, and other deliverables within Kit
- Understanding of technical integrations, APIs, and ESP-related configurations to provide high-level strategic recommendations
- Strong ability to balance customer needs with Kit’s business objectives to drive adoption and retention
- Experience using CRM and project management tools (Hubspot, Notion, Arrows, etc.) to track implementations and optimize workflows
- Passion for the creator economy and a customer-first mindset
- Be autonomous and self-motivated to work effectively in a 100% remote company.
- Have enthusiasm for and belief in our mission, vision, and values.
- Own the implementation strategy for new Kit customers in a client-facing capacity (~65% of time), while ensuring seamless technical migrations that drive retention and revenue (~35% of time).
- Act as a solutions consultant for large, complex migrations, advising customers on the best approach to transition their business to Kit.
- Conduct technical audits of leads and incoming creators, scoping migration complexity and requirements.
- Develop migration project plans, setting clear milestones, expectations, and completion timelines for each implementation.
- Manage a team of migrations contractors, providing leadership, guidance, and performance oversight.
- Align with Sales, Creator Growth, and Customer Success to ensure a smooth handoff between teams during the customer journey.
- Drive operational excellence by optimizing existing migration processes, identifying efficiencies, and implementing automation strategies to streamline the migration process, with the ultimate goal of driving more deal volume, reducing migration time, and ensuring that each creator is provided a concierge-level service
- Enhance Kit’s implementation framework by developing SOPs, playbooks, and standardized migration templates.
- Document complex workflows and create educational resources to support the migration process.
- Lead reporting efforts on migration performance, key KPIs, and project timelines to inform strategic decision-making.
- Create high-quality email templates and landing pages within Kit using Figma designs.
- Continuously refine the migration experience based on creator feedback to improve satisfaction and streamline the overall process.
Posted 4 days ago
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