- Own team utilization, capacity planning, and billability.
- Build and manage the workforce planning model, including headcount strategy and pay bands.
- Manage operational inputs to financial conversations, including service line margin and project profitability.
- Design and own the delivery operating system, including SOPs, onboarding, and quality gates.
- Oversee people operations, including onboarding, retention programs, and performance management.
- Manage the internal tool stack and vendor ecosystem.
- Lead weekly, monthly, and quarterly operating cadences.
- Drive AI and automation adoption to eliminate manual bottlenecks.