Apply📍 United States
🔍 Non-profit & Fundraising
- 5+ years of experience in client relationship management, account management, or a similar role in an agency or cultural organization.
- Experience in similar role in non-profit & fundraising space.
- 5+ years of experience in client-facing roles with high intensity and high demand.
- Excellent communication and interpersonal skills, with the ability to build and maintain strong client relationships.
- Strong organizational skills and meticulous attention to detail.
- Ability to manage multiple clients and projects simultaneously while meeting deadlines.
- Experience working with marketing channels such as direct mail, email, and digital marketing is a plus.
- Familiarity with project management tools like Basecamp or similar platforms.
- Ability to work independently while collaborating effectively within a team.
- Willingness and ability to work PST timezone hours (prior experience in this timezone is a plus).
- Onboard new clients
- Build and maintain strong relationships with clients, serving as their main point of contact.
- Understand client needs, goals, and objectives, and proactively address concerns or issues.
- Provide exceptional customer service and ensure client satisfaction.
- Communicate with clients regarding campaign progress, strategy recommendations, and operational updates.
- Ensure timely client feedback on creative assets, project deliverables, and approvals.
- Coach internal teams and clients on project decisions, while being aware of technical or production limitations.
- Lead kickoff calls, including agenda preparation, meeting setup, and client communications.
- Ensure clients are aware of additional services and benefits we provide.
- Assess the efficiency of current client communication processes and suggest improvements.
- Document and optimize client-facing processes to ensure clear expectations and smoother workflows.
- Develop Standard Operating Procedures (SOPs) for client management processes.
- Update and maintain SOPs to reflect best practices and evolving client needs.
Project ManagementCommunication SkillsCustomer serviceAttention to detailOrganizational skillsDocumentationInterpersonal skillsRelationship buildingAccount ManagementTeamworkClient relationship managementBudgetingCross-functional collaborationSales experienceMarketingStrategic thinkingDigital MarketingProcess improvementCRMEnglish communication
Posted about 7 hours ago
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