- Provide virtual care via the RightSite platform to patients who sought emergency services through 911/EMS.
- Act as a triage clinician in the virtual setting, directing patients to alternate destinations or treating via telehealth when clinically appropriate.
- Perform focused assessments using patient-reported symptoms, EMS field findings, and video observation.
- Identify red flags requiring immediate 911 response, ED evaluation, or physician involvement.
- Prescribe medications and coordinate with pharmacies as needed.
- Collaborate with non-clinical Navigators and nurses to manage call handling and clinical care.
- Document assessments, decision-making, and patient education clearly and contemporaneously.