Philz Coffee

👥 1001-5000💰 $45,000,000 Series C over 8 years agoFood and BeverageRestaurantsCoffee💼 Private Company
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Philz Coffee is a rapidly growing coffeehouse chain dedicated to handcrafted drip coffee and exceptional customer service. We focus on quality over quantity, offering a unique experience that sets us apart in the competitive food and beverage industry. While we don't offer espresso-based drinks, our dedication to perfecting drip coffee has cultivated a loyal customer base. Our technology stack supports our customer experience and operational efficiency. We leverage technologies like Google Tag Manager, Google Analytics 4, and Amazon CloudFront to optimize our website performance and understand our customers better. We also utilize Google Maps and its API to help customers find our locations. We're a company of 1001-5000 employees, and we foster a collaborative environment where innovation is encouraged. Philz Coffee is committed to attracting and retaining top talent. We offer competitive compensation and a comprehensive benefits package, including medical, dental, vision insurance, and 401(k) with company match. We're also committed to employee growth and advancement, and we provide opportunities for professional development. As a rapidly expanding company, we offer exciting career opportunities for individuals passionate about coffee, customer service, and technology. We have multiple open roles, including the Marketing Manager, Loyalty, which is remote and based in the SF Bay Area or Los Angeles.

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🏢 Remote
👥 1001-5000💰 $300,000,000 Series C almost 3 years ago🫂 Last layoff over 2 years agoHuman Resources Services
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Jobs at this company:

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📍 California

💸 115000.0 - 125000.0 USD per year

🔍 Restaurant

  • 4-6 years of marketing experience in restaurant, retail, CPG, or other B2C industries.
  • Experience in digital commerce, loyalty program management, CRM, or direct-to-consumer businesses.
  • Background in Marketing, Economics, Finance, or Business Strategy is highly desirable.
  • Proven ability to work in a dynamic, fast-paced environment with flexibility and adaptability.
  • Strong analytical skills and a track record of converting data insights into actionable strategies.
  • Familiarity with loyalty management technologies (e.g. Paytronix, Braze, Square,) is highly preferred.
  • Excellent presentation, verbal, and written communication skills.
  • Demonstrated ability to influence stakeholders across different levels of the organization, including non-direct reports.
  • Self-motivated and capable of managing complex projects independently.
  • Strategic thinker with strong problem-solving abilities and the capacity to adjust priorities swiftly.
  • Proficient in collaborating with cross-functional teams, including technical and non-technical groups.
  • Develop and implement strategies to attract new loyalty program members and increase engagement and frequency among existing members.
  • Combines economic trends and consumer research with internal and external data to craft short and long-term loyalty program strategies.
  • Analyzes loyalty data to develop actionable insights, build strategies, and execute plans that enhance customer lifetime value.
  • Conducts testing, analyzes results, and scales successful initiatives to meet program objectives.
  • Evaluates program financials, partnering with analytics teams to ensure accurate growth projections and business cases.
  • Designs and executes targeted challenges, promotions, and initiatives for different customer segments.
  • Oversees the execution of promotions and rewards incentives to drive desired customer behaviors.
  • Collaborates with digital experience and IT teams to enhance the digital loyalty platform and improve the member experience.
  • Partners with operations teams to develop training materials and internal communications, ensuring widespread program understanding and adoption.
  • Leads the creation of marketing communications and in-location merchandising to educate and attract customers to the loyalty program.

Data AnalysisCommunication SkillsAnalytical SkillsRESTful APIsData visualizationMarketingStrategic thinkingDigital MarketingCRMCustomer SuccessA/B testing

Posted 17 days ago
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