Technical Assent

👥 11-50InternetInformation Technology💼 Private Company
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Technical Assent is a service design and engineering consultancy specializing in delivering exceptional customer experiences for government, business, and non-profit organizations. We work collaboratively with clients to understand their needs, design robust service solutions, and achieve measurable business outcomes. Our approach is evidence-driven, grounded in deep user understanding, and focused on delivering tangible impact. We blend creative thinking with pragmatic execution, embracing a data-informed approach throughout the entire lifecycle of a project. We leverage a modern tech stack including tools such as Google Suite, Slack, Monday.com, and SharePoint to support efficient workflows and seamless collaboration. While we're proficient in utilizing various technologies (see full tech stack below), our focus is on agile methodologies and iterative development, ensuring we deliver flexible and scalable solutions. We foster a collaborative and supportive work environment that encourages continuous learning and professional growth. As a mid-sized company (11-50 employees), employees have a strong voice in shaping our culture, which is recognized by recent awards such as the CMMI-SVC Level 3 appraisal. Technical Assent is committed to fostering a diverse and inclusive environment where every individual feels valued and empowered to contribute their unique talents. We offer a competitive benefits package, flexible work arrangements (including fully remote options), and prioritize employee well-being. We're constantly seeking talented individuals who are passionate about service design and improving the customer experience. Our growth trajectory is positive, reflecting our strong client relationships and consistent commitment to delivering value. [Optional: Add a sentence about funding or recent growth here, if this information is available and considered relevant for job seekers.]

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📍 Washington D.C. metro area

🧭 Full-Time

🔍 Government, business, and not-for-profit services

  • Bachelor’s degree in business administration, operations management, information systems, or related discipline.
  • 1-3 years of experience in business operations, administrative support, or a related role.
  • Ability to work independently and manage time effectively.
  • Enjoy troubleshooting IT issues and mastering software platforms.
  • Expert knowledge of tools including MS 365, Google Workspace, Box, Slack, Monday.com, SharePoint, Mural, Bonusly, and Zoom.
  • Excellent interpersonal and communication skills with a solutions-oriented attitude.
  • Ability to implement and monitor business processes for improvement.
  • Proactive, problem-solving mindset, and open-minded approach to work.
  • Ability to handle sensitive and confidential information.
  • U.S. Citizenship or Permanent Residency (Green Card) required.

  • Manage business travel by setting up employees in SAP Concur and coordinating budgets and travel reservations.
  • Assist with IT onboarding and offboarding processes, providing training on software platforms.
  • Maintain access control to corporate files and conduct regular audits.
  • Work with Managed Service Providers to ensure compliance with processes and guidelines.
  • Establish and manage IT Service Support processes for continual improvement.
  • Prepare for new hires with necessary documents and equipment, and schedule orientation meetings.
  • Perform monthly Amex reconciliation with the finance department.
  • Ensure timely processing of travel and general expense reports.
  • Manage communication for special projects and maintain a process asset library.
  • Provide weekly updates to leadership on project progress and support company culture initiatives.

Project ManagementSAPSharePointMicrosoft ExcelOrganizational skillsTroubleshootingProcess improvementTechnical support

Posted 15 days ago
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