- Oversee and direct order-to-cash process end to end including: billing, revenue recognition, credit extension, collections, and cash application.
- Directly manage the offshore accounts receivable team based in Bangladesh, including hiring, training, performance management, and day-to-day oversight.
- Develop, build out, and drive Collections strategies based on data driven insights and leveraging AI tools where appropriate.
- Build and maintain standard operating procedures that ensure consistency and quality.
- Drive accountability for offshore team output, development, and engagement.
- Build relationships with internal and external customers.
- Identify needed process improvements to increase efficiency and accuracy.
- Assist in implementation of systems improvements in progress including NetSuite automation and implementation of High Radius for collections and cash application.
- Lead Accounts Receivable year-end audit activities.
Data AnalysisNetSuiteProcess improvement