- Review and process employee expense reports in Concur, ensuring accurate coding, complete documentation, and compliance with company travel and expense policies.
- Resolve discrepancies, missing information, policy exceptions, and overdue submissions directly with employees and approvers.
- Administer Concur user profiles, roles, approval workflows, and basic system configurations while supporting testing for system updates and enhancements.
- Help maintain integrations between Concur and related systems, including ERP, HRIS, travel-booking, and corporate-card platforms.
- Monitor corporate-card activity and support the timely allocation, reconciliation, and resolution of outstanding transactions in partnership with Accounts Payable and Accounting.
- Serve as a primary point of contact for employee questions regarding travel bookings, expense reports, reimbursements, corporate cards, and Concur navigation.
- Conduct periodic audits to identify policy violations, potential fraud, control gaps, and opportunities for process improvement.
- Develop and analyze travel and expense reporting, including spending trends, policy exceptions, and late submissions, to support budgeting and business decisions.
- Maintain travel and expense policies, job aids, and training materials, and provide onboarding and ongoing support for Concur users and corporate cardholders.
- Partner with Accounting and Accounts Payable to support appropriate general ledger coding, applicable tax treatment, and timely reimbursement cycles.
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