- Help patients understand the value of palliative care.
- Connect patients in need of the program with palliative care providers.
- Answer patient questions about palliative care and the program.
- Confirm patient encounters are documented and patient needs have been triaged.
- Follow up with patients to ensure they are receiving care from Empassion’s provider network.
- Review and close completed cases daily.
- Balance time between clinical triage and patient calls.