- Observer support and communication
- Develop protocols for observers
- Work closely with subcontracted CLASS observers assigned to specific observation projects
- Onboard subcontracted CLASS observers to specific projects
- Provide CLASS reliability and calibration support to project specific CLASS observers
- Understand and enforce project protocols to ensure the observers are meeting client expectations
- Facilitate weekly observer meetings
- Review and audit of observations submitted into the data system by observers to ensure scoresheets are complete with evidence and according to protocol
- Review and approve observer invoices
- Identify recruitment needs and work closely with Observation Services Manager to ensure internal and external selection of qualified candidates and training
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